Privacy Policy

Introduction: (also including all other Domain names reserved by RubyCharm, belonging to the same internet system) - “Website” is a site which is operated and owned by Ruby Charm UG (haftungsbeschrankt) address: Rheinstrasse 60, 76532 Baden-Baden, Deutschland, Bundesrepublik Register: Mannheim HRB 720117 (“we”, “us”, “our”, “RubyCharm”).

We are committed to protecting and respecting your privacy. We want you to know how we use and protect the personal information you give us. This policy (“Privacy Policy”) sets out how we use and protect any personal information that you give us when you use this Website, and any purchase or order you may make on this Website.  If you have any questions about them, please contact our service department or contact us using facilitated Website contact page.

We may change this Policy at any time by updating this page. You should check this page from time to time to review these terms to ensure you are happy with any changes. This current version of Policy shall begin to be effective as of December 1, 2014.




In general, you can use this Website without giving us any information. However, additional information and services may be available if we get some information about you.

We may ask you to share with us following information:

-account registration information including your name, telephone number, postal address and email address;

-billing information (should you make a purchase with us);

-if you contact us, we may keep a record of that correspondence; and

-information regarding your personal or professional interests, answers to our questions regarding interest and preferences in chapter “My unique charming world”, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services.


We do not store your credit card information or any financial information, or any other information concerning payment methods, as we use certified and skilful online payment gateway system – and trust their security certificate.

We use following security payment software:

Sage Pay – For Visa and Mastercard payments it is an Europe’s leading independent payment service provider (PSP) and is one of the most trusted payment brands, part of The Sage Group, a FTSE 1000 listed Global accounting Software Company. Each year, they process over 4 billion payments securely online, over the phone and through card machines. Over 50,000 businesses across Europe rely on us to process card payments securely and help prevent fraudulent transactions. We make sure the payment process is safe and easy for you. Sage Pay makes payments safe and secure. Payment security and fraud prevention are two of their top priorities. All of their transactions are encrypted to the highest global standards. Sage Pay payment systems are monitored and audited regularly by a world leading Qualified Security Assessors (QSA), so you can be confident our services are completely secure. Transactions processed using Sage Pay go through powerful fraud prevention tools to check if your card details have previously been compromised somewhere else online or to prevent the illegal use of a card by an unauthorised person.

Additional information about Sage Pay payment system you can find at

PayPal - PayPal is a service that enables you to pay, send money, and accept payments without revealing your financial details. It will help you to stay secure and protected. PayPal uses the latest in data encryption and anti-fraud technology to keep your information secure, reducing the risk of online fraud. It will help you pay with flexibility, Register your credit card or debit card with your PayPal account. You can pay by simply choosing PayPal at checkout, logging into your PayPal account, and confirming your payment. You complete the process with PayPal, without sharing your financial details with us.

GyroPay - Giropay is an Internet payment System in Germany, based on online banking. Introduced in February 2006, this payment method allows customers to buy securely on the Internet using direct online transfers from their bank account. The system is similar to the Dutch iDEAL payment system.

Scrill - Skrill has been moving money digitally since 2001 and is now one of world's leading digital payments companies, with 560 people from 30 nationalities working in our London headquarters and their offices throughout Europe and the USA. Over 36 million account holders already trust Skrill to send and receive money worldwide in 200 countries and 40 currencies, securely and at low cost, without revealing their personal financial details to us. Their worldwide payment network lets businesses extend their reach globally with over 100 local payment options. They already meet the needs of over 156,000 businesses with everything from a simple one-step integration to a fully-tailored payment solution.


Information about payment online gateways above was given on a basis of information provided by respected companies and we do not guarantee its accuracy.




We use this information to provide you with a better service, and in particular for the following reasons:

-internal record keeping;

-to offer you specially tailored Crafts for your needs;

-to improve our products and services;

-to communicate with you by email, telephone or post if you have ordered or purchased products from us, either regarding the order or purchase or other matters regarding transactions between us or your customer relationship with us;

-if you have purchased a product or requested a catalogue from us, or applied for membership you will be placed on the Ruby Charm mailing list and will receive periodic electronic mailings from us (if you do not wish to receive periodic mailings please specify that to our customer services department by email at and you will be removed from our mailing list;

-to contact you by email, in order to share information with you about our products, services and events that may be of interest to you;

-to contact you for market research purposes, if you have not objected to such use.




We would like to provide you with the information about our activites by email.  However, we are aware that email “spam” has become a significant problem in recent years.

If you are a customer, or a member of our society “Ruby Charm society” you have previously asked us for information on our products:

-We may contact you regarding your purchase or other matters regarding transactions between us or your customer relationship with us, or send you information on our range of products by email, unless you have asked us not to do so; and

-We may also use your email address to share information about our products, services and events that may be of interest to you, unless you have asked us not to do so.

If you decide at any time that you no longer wish to receive marketing emails from us, please click on the unsubscribe link in the email. Alternatively, you may at any time contact us by email to




We will not transfer or disclose your personal information to third parties other than to:

-the suppliers we engage to help us run our business;

-our affiliates as defined by applicable local law, in order to process your data for the same purposes or within the same activity as indicated in this Privacy Policy; or

-a purchaser or potential purchaser of our business,


We will not disclose any your personal data unless we have your permission or are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or Terms of Sale and other agreements; or to protect the rights, property or safety of Ruby Charm UG., our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction within the framework of the relevant data protection law.




In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line. We use industry standard encryption technologies.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

All information provided through our Website, telephone, membership area is stored on servers located in Germany. It will be processed by staff operating for our company. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy policy.




We are committed to protecting and respecting your privacy. We want you to know how we use cookies on your computer or other electronic device.

We may change this policy from time to time by updating this page.  You should check this page from time to time to ensure you are happy with any changes.  This policy is effective from December 1st 2014.

Cookies are small files that store information on your hard drive or browser that means that our Website can recognise that you have visited our Website before. They make it easier for you to maintain your preferences on the Website, and by seeing how you use the Website, we can tailor the Website around your preferences and measure usability of the Website.


We do not use any information obtained from cookies identifying individual customers for marketing purposes. We use cookies to:

-record your session information (such as the particular products you purchase from our Website);

-record your specific information on the web pages you select to view; and

-retain your answer to our question regarding residency.


You can disable the cookies from your browser and delete all cookies currently stored on your computer.  However, please note that this may prevent you from taking full advantage of the Website. You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting

We may use third-party analytics services on our websites and apps, such as those of Google Analytics, Adobe Analytics and MediaMind. The analytics providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze use of Website. The information collected through these means (including IP address) may be disclosed to these analytics providers, who use the information to evaluate use of the website or app. To learn more about Google Analytics and how to opt out, please visit To learn more about Adobe Analytics and how to opt out, please visit To learn more about MediaMind and how to opt out, please visit